If you are claiming through your insurance policy, our estimate along with photographs of the damage is sent to your insurer for authorisation before the repairs commence. Once we have received the authorisation, our Customer Service Advisors will arrange a date for your vehicle to be repaired. Should the estimated cost of repairs be close to the current market value of your vehicle your insurer may choose to send an engineer to assess the vehicle before authorising repairs or declaring it beyond economical to repair.
