Frequently Asked Questions

If you are going through your insurance, we will send the estimate and photos of the damage to your insurers for authorisation.  Once we have received repair authorisation we will contact you to arrange a booking in date.

Photographs will be taken of the inside and outside of your vehicle before repairs commence. This is so we have before and after photos should they be required later in the claim. The damage report will be e-mailed to you if you have supplied us with your e-mail address.

When we book your vehicle in for repair we will give you an expected completion date.  Occasionally circumstances beyond our control mean this date has to change, but we will keep you informed throughout the repair.

If you were involved in a non-fault accident and this can be proven, you will be entitled to a replacement vehicle of a similar size and class to your own.

If your vehicle was undrivable you may have been given a courtesy car from Harlequin Motors.  If the engineer declared your vehicle a write off you will need to return our courtesy car to us.

If your vehicle is driveable, and then declared a total loss you will not be entitled to a courtesy car from Harlequin Motors.  However, depending on your insurance policy, your insurers may provide you with a replacement vehicle whilst you are waiting for your settlement cheque.

Whether or not you have to pay excess for your repair depends on the type of insurance policy you have taken out.  If the accident was not your fault, you can claim back any excess paid from the third party insurers.

You will need to pay your excess when you collect your repaired vehicle from us.  We accept card and cash payments, but we do not accept cheques.

It depends on the terms of your insurance policy but in most cases we are able to provide a basic class A vehicle.

Please notify us immediately if you have had an accident in our courtesy car.  You will need to contact your insurer as you will need to make a claim against your own insurance policy.